Services – TVMPP Support Solutions

Our Services

Outsourced Support Built Around Your Business

TVMPP provides flexible outsourced support solutions designed to help businesses improve customer experience, increase operational capacity and focus their internal teams on what matters most.

Whether you need additional support during busy periods or a fully dedicated outsourced team, we build solutions around your processes, systems and service requirements.

Customer Support

Professional customer support teams that represent your business with care, consistency and professionalism. Key capabilities: * Inbound customer enquiries * Complaints & resolution * Order and account support * Customer retention & escalations

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Live Chat & Email Support

Responsive digital support that keeps your customers connected across the channels they prefer. Key capabilities: * Live chat assistance * Email enquiry management * Ticket management * Customer follow-ups & escalations

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Back-Office & Administrative Support

Reliable operational support that takes care of essential administrative tasks, freeing your internal teams to focus on higher-value activities. Key capabilities: * Data entry & processing * CRM and customer record updates * Order & document processing * Inbox, scheduling & administrative support

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Technical & Helpdesk Support

Trained first-line support teams that help customers resolve common technical issues using your established processes and knowledge base. Key capabilities: * First-line technical assistance * Account & login support * Basic troubleshooting * Ticket management & escalation

Sales & Customer Retention

Professional teams that help you engage prospects, strengthen customer relationships and support revenue-generating activities. Key capabilities: * Lead qualification * Appointment setting * Customer retention & re-engagement * Renewals, follow-ups & CRM support

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Dedicated Outsourced Teams

Your processes. Your standards. A dedicated team built around your operation. From a small pilot team to a scalable outsourced operation, TVMPP can support recruitment, onboarding, training, workforce management, quality assurance and performance reporting. Teams can operate around your agreed SOPs, SLAs, KPIs, working hours and quality standards.

Explore Dedicated Teams

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Dedicated Teams

Build and manage your own dedicated teams in Zimbabwe while TVMPP supports, recruitment, employment administration, payroll and local workforce management.